Operations

General Manager

The General Manager is responsible for the overall leadership of the Hotel, including the entire Leadership Team (Director of Operations, Director of Rooms, Director of Sales, Director of Human Resources, Financial Controller, Director of Engineering). He or She will oversee all Hotel Operations with an emphasis on Sales, Marketing and Revenue management. He or She will develop and maintain rapport with key community contacts to ensure visible presence in the local community. The GM will work closely with the Director of Sales to maximize room revenue by anticipating and planning for market shifts. He or She will make recommendations to the Vice President of Operations regarding capital improvement to enhance the assets of the company and improve brand loyalty. The General Manager will also be responsible for developing and meeting annual budgets and monthly forecasts.

Qualifications

Minimum 3 years previous General Manager experience or 5 years Director of Operations experience
A Degree in Hospitality or Tourism Management, or related field an asset
A clear understanding of all Hotel departments including Rooms, F&B, Sales & Marketing and Human Resources
Proven leadership skills and ability to develop and coach senior management
Excellent organizational and administrative skills and ability to multitask
Must be a highly motivated individual with a desire to excel

Director of Operations

The Director of Operations is responsible for the overall Leadership of the Rooms Division, and F&B including the Director of Rooms, Event Services Manager, Outlets Manager, Starbucks Manager and Executive Chef. He or She will develop and implement departmental strategies and ensure the implementation of Hotel service strategy and company initiatives. As a member of the Leadership Team, the Director of Operations develops and implements hotel-wide strategies that deliver products and services to meet or exceed the return on investment to the owner.

Qualifications

Minimum 2 years previous Director of Operations experience or 5 years Hotel Management in a senior management position
A Degree or Diploma in Hospitality or Tourism Management, or related field an asset
A clear understanding of all Hotel departments including Rooms, F&B, Sales & Marketing and Human Resources
Proven leadership skills and ability to develop and coach senior management
Excellent organizational and administrative skills and ability to multitask
Must be a highly motivated individual with a desire to excel